We are seeking a Security Ambassador who will help ensure a safe, welcoming, and professional environment for guests and employees.
This is a guest-facing security position that involves regular interaction with people. Key responsibilities include monitoring the environment, preventing and resolving conflicts, assisting guests, and responding promptly to potentially unsafe situations.
Candidates with experience in security, hospitality, hotel operations, or customer service are encouraged to apply.
Responsibilities
Welcome guests and provide professional, friendly customer service.
Maintain a visible security presence throughout assigned areas.
Observe the surroundings and report incidents, policy violations, and potentially unsafe situations.
Assist with internal and external investigations when required.
Professionally resolve and de-escalate conflict situations.
Maintain confidentiality regarding company and Security Department information.
Follow all company security, information security, and operational policies and procedures.
Work professionally with guests, employees, supervisors, and management.
Attend required meetings and complete all assigned training programs.
Successfully complete CPR/First Aid training and other required Security Department training.
Perform duties both indoors and outdoors, depending on operational needs.
Required:
Must be 18 years of age or older.
Strong communication and interpersonal skills.
Excellent observation and situational awareness skills.
Ability to communicate effectively both verbally and in writing.
Ability to interact professionally with guests and employees.
Ability to resolve conflicts diplomatically and tactfully.
Ability to remain calm and professional in a fast-paced environment and under pressure.
Willingness and availability to work evenings, overnight shifts, weekends, and holidays.
Ability to stand, walk, and move throughout assigned areas for extended periods of time.
Preferred:
High school diploma or equivalent.
Previous security experience.
Previous experience in hospitality, hotel operations, or customer service.
Basic computer skills.
Schedule
The facility operates 24 hours a day, 7 days a week.
Typical shifts include:
7:00 AM – 3:00 PM
3:00 PM – 11:00 PM
11:00 PM – 7:00 AM
Day-shift availability is limited. Candidates should be flexible and available to work afternoon, overnight, weekend, and holiday shifts.
Compensation
Starting pay: $16.50 per hour.
The starting rate may be higher depending on the candidate’s relevant experience, education, and qualifications.
Work Environment
This position is based in a busy resort environment. Employees should be comfortable working in moderate-to-loud noise levels and in areas where smoking may be permitted.
The position requires physical stamina, including the ability to stand and walk throughout assigned areas for extended periods.
Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.
