call center agent

Qualifications: - High school diploma or equivalent; post-secondary coursework in customer service, communications, or a related field is an asset - 1+ year of experience in a call center, customer support, or a similar client-facing role (telecommunications experience preferred) - Strong verbal communication and active listening skills, with the ability to explain information clearly - Comfortable working with CRM/ticketing systems, email, chat, and phone tools; accurate data entry skills - Proven ability to stay organized, multitask, and manage time effectively in a fast-paced environment Industry: Telecommunications